Shipping policy

Ghost of Yotei Merch – Shipping Policy

Last Updated: 18/09/2025

Thank you for shopping at GhostOfYotei-Merch.com! We are committed to delivering your Ghost of Yotei treasures quickly, safely, and reliably. This Shipping Policy provides details on processing times, shipping methods, tracking, and international delivery considerations.

1. Order Processing

  • All orders are processed within 1–3 business days (Monday–Friday), excluding weekends and public holidays.

  • Once your order ships, you will receive a confirmation email with tracking information whenever available.

  • Please ensure your shipping information is accurate to prevent delays. Orders with incorrect addresses may incur additional shipping fees or reshipment charges.

2. Shipping Options by Region

United States (USA)

  • Standard Shipping: Estimated 3–7 business days.

  • Express Shipping: Available for an additional fee; typically delivered in 1–3 business days.

  • Shipping fees are calculated automatically based on weight and destination.

  • Delivery times may be affected by weather, holidays, or remote locations.

European Union (EU)

  • Standard Shipping: Estimated 7–15 business days, depending on the country.

  • Shipping fees calculated at checkout based on weight and destination.

  • Customs & Import Fees: Taxes, duties, or customs charges are the customer’s responsibility.

United Kingdom (UK)

  • Standard Shipping: Estimated 7–15 business days.

  • Shipping fees based on package weight and location, displayed at checkout.

  • Post-Brexit Fees: Orders may be subject to VAT, customs duties, or other import costs, payable by the recipient.

Other International Locations

  • Standard Shipping: Estimated 10–21 business days, depending on location.

  • Shipping fees calculated at checkout based on weight and destination.

  • Customs & Import Fees: Duties, taxes, and other charges are not included in shipping cost and must be paid by the customer upon delivery.

3. Delayed, Lost, or Damaged Shipments

  • We aim for timely delivery, but are not liable for delays caused by carriers, customs, or unforeseen circumstances.

  • Lost Parcels: Notify us within 30 days of the estimated delivery date. We will coordinate with the carrier and provide a replacement or refund if confirmed lost.

  • Damaged Packages: Inspect your order upon arrival. Contact support@ghostofyotei-merch.com immediately with photos and descriptions for assistance with replacement or refund.

4. Tracking Information

  • Most shipments include tracking numbers to monitor your order’s journey from our warehouse to your doorstep.

  • Tracking updates may vary depending on the carrier and destination.

  • If tracking appears delayed or unclear, contact support@ghostofyotei-merch.com, and our team will assist promptly.

5. Additional Notes

  • Shipping Accuracy: Double-check your address before checkout. Errors may cause delays or extra charges.

  • International Considerations: Customs inspections, holidays, or extreme weather can extend delivery times. Plan ahead for time-sensitive orders.

  • Customer Support: For questions, concerns, or special instructions, contact support@ghostofyotei-merch.com.

Thank you for trusting GhostOfYotei-Merch.com to deliver your Ghost of Yotei collectibles! We strive to ensure your items arrive safely and on time so you can enjoy your merchandise without worry.