Legal notice

Ghost of Yotei Merch – Terms of Service

Last Updated: 18/09/2025

Welcome to GhostOfYotei-Merch.com! By accessing, browsing, or purchasing from our website, you agree to comply with these Terms of Service, as well as our Privacy Policy, Shipping Policy, and other related guidelines. These Terms apply to all visitors, customers, and users of the website.

Legal Disclaimer

Ghost of Yotei Merch is an independent online store offering officially licensed Ghost of Yotei merchandise. All rights to characters, visuals, storylines, and related intellectual property belong to Sucker Punch Productions, Sony Interactive Entertainment, or their respective rights holders.

We are not liable for any indirect claims. Our store is fully compliant with copyright laws regarding the sale and promotion of official merchandise.

1. Shipping Policy

Order Processing Time:
Orders are generally prepared for shipment within 1–3 business days (Monday–Friday), excluding holidays.

Estimated Delivery Times:

  • USA: 3–7 business days

  • International: 7–21 business days

Delivery times are approximate and may vary due to customs, holidays, or logistical issues.

Shipping Costs:
Shipping fees are automatically calculated at checkout based on package weight, dimensions, and destination.

Lost or Delayed Packages:

  • We are not liable for delays caused by carriers, customs inspections, or natural events.

  • If your package is lost, contact support@ghostofyotei-merch.com within 30 days of the estimated delivery date. We will assist in resolving the issue and may offer a replacement or refund if confirmed lost.

2. Returns and Exchange Policy

We want every customer to be fully satisfied with their purchase. Returns and exchanges are accepted under the following conditions:

Return Deadline: Requests must be made within 14 days of receiving your order.

Product Condition: Items must be returned unused, undamaged, and in original packaging with all tags and inserts intact.

Non-Returnable Items: Customized, personalized, digital, or final-sale items cannot be returned.

How to Return an Item:

  • Email support@ghostofyotei-merch.com to initiate the return.

  • If approved, instructions and a Return Authorization (RA) number will be provided.

  • Return shipping costs are the responsibility of the customer unless the return is due to our error.

Refunds:

  • Once the returned item is received and inspected, we will notify you of the refund status.

  • Approved refunds are processed within 5–10 business days to the original payment method.

3. Payment Policy

  • All prices are listed in U.S. Dollars (USD).

  • Payment is required in full at checkout.

  • Accepted methods include major credit and debit cards, PayPal, and other secure options displayed at checkout.

  • Orders may be canceled if payment issues cannot be resolved.

4. Privacy Policy

We take your privacy seriously. Any personal data collected—including name, email, shipping address, and payment details—is securely processed according to applicable data protection laws.

Use of Information:
Your information is used to process orders, provide customer support, and occasionally notify you about updates or promotions.

Data Security:
We implement standard security measures, but no online transaction can be guaranteed 100% secure.

No Third-Party Sharing:
We do not sell or share your personal information without your consent.

5. Intellectual Property

All website content—including text, graphics, images, logos, and product descriptions—is the property of Ghost of Yotei Merch or used under license.

Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

6. Disclaimer of Warranties

All products are sold “as-is” without warranties of any kind, whether express or implied.

  • While we strive for accurate descriptions and images, we do not guarantee error-free content or that products will meet your exact expectations.

  • Defects or issues are handled according to our Returns and Refunds Policy.

7. Limitation of Liability

Ghost of Yotei Merch is not liable for indirect, incidental, or consequential damages arising from the use or inability to use our website or products.

  • Total liability is limited to the amount paid for the product in question.

8. Governing Law

These Terms are governed by the laws of the region in which Ghost of Yotei Merch operates.

  • Disputes should first be attempted to be resolved via dialogue.

  • If no agreement is reached, the competent courts of our operating region have exclusive jurisdiction.

9. Contact Information

For inquiries, issues, or clarifications regarding these Terms of Service:

Email: support@ghostofyotei-merch.com

We are committed to providing a safe, transparent, and enjoyable shopping experience for all Ghost of Yotei fans.